Most maintenance decisions are made based on cost.
In buildings with older residents, the correct starting point is risk.
According to the Office for National Statistics, over 11 million people in England and Wales are aged 65+.
WHAT CHANGES
Maintenance becomes:
- safety
- access
- confidence
RISKS
- slip hazards
- water overflow
- poor access conditions
- resident complaints
REACTIVE MAINTENANCE FAILS
It creates disruption, cost spikes, and unnecessary risk.
WHAT GOOD LOOKS LIKE
- regular inspections
- planned treatments
- clean access routes
- clear reporting
A structured approach reduces risk and improves resident experience.